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Wireline & Landline Telephone Complaints

If You Have A Complaint About Your Landline Telephone Service, Report Your Landline Telephone Complaint.

A team of telephone consumer protection lawyers are investigating potential landline telephone complaints being made by current and former landline phone customers (including complaints from residential or home phone service, small business, corporate, and government landline subscribers).

Wireline, Fixed-Line and Landline Telephone Carriers and Service Providers

Landline telephone service refers to traditional wireline or fixed-line telephone service that uses a metal copper wire telephone line for transmission.  Although the number of landline customers have declined in recent years, there are still more than one hundred million fixed landline telephone subscribers in the United States.  Landline phone service is typically provided by one of two types of landline telephone companies: (1) your local phone company (also known as a Local Exchange Carrier or LEC) and (2) your long distance company (also known as an Interexchange carrier or IXC).

Landline telephone complaints being potentially investigated include complaints about the following landline phone carriers, among others:

Wireline & Landline Telephone Complaints

Common landline telephone complaints include complaints about the following:

  • Landline telephone charges, fees and taxes (e.g., complaints about cramming or the placing of unauthorized or unwanted charges or fees onto landline telephone bills)
  • Landline telephone refunds, adjustments and credits (e.g., complaints that landline customers are owed refunds or credits)
  • Landline telephone calling plans and packages
    • Local service plans
    • Long distance calling plans (including complaints about slamming, i.e., the illegal switching of a landline customer’s primary long distance carrier (PICC) to another long distance carrier without permission)
    • International service
  • Landline billing and payments (e.g., complaints that wireline customer was over-charged, over-billed or paid too much for landline phone products or services, complaints about prepaid, autopay, paperless billing, landline account balances, getting copies of telephone bills or paper statements, online billing and paying online, and other billing disputes)
  • Landline call quality (e.g., difficulty making or receiving landline phone calls, phone outages, no dial tone, lack of landline phone service)
  • Landline telephone calls (e.g., complaints about international calling or dialing, collect calls, long distance calls, inmate calling or calls from prisons or jails, calls never made or answered, operator assisted calls, dial around calls, 10-10 calls, person-to-person, unwanted robocalls or autodialed calls, 900 calls, etc.)
  • Landline phone account management (e.g., complaints about landline service being disconnected, suspended or terminated, reconnected, account verification)
  • Landline telephone numbers and access lines (e.g., complaints about porting landline telephone number, adding, cancelling or terminating landline access lines)
  • Landline telephone calling features (e.g., voicemail, caller ID, call waiting, three way calling, call forwarding, call blocking *60, caller ID block *67, call trace *57, repeat dialing *66, call intercept, speed dialing, etc)
  • Landline privacy issues (i.e., complaints about sharing of private information, CPNI, etc)
  • Landline telephone equipment and wiring (e.g., complaints about installation, repair and replacement of defective, faulty or broken landline telephone equipment and wiring, returned equipment, inside wiring, outside lines and telephone poles)
  • Other landline telephone products and services (e.g., calling cards, directories, maintenance and protection plans)
  • Landline telephone offers, promotions, rewards, rebates and advertisements (e.g., complaints about not getting promised rewards or rebates or about being misled by landline telephone ads or offers, claims of fraud or misrepresentations)

If You Have A Complaint About Your Landline Phone Service, Report Your Wireline, Fixed Line or Landline Telephone Complaints To A Telephone Consumer Protection Lawyer.

Fill Out The Form On The Right To Request a Free Attorney Review Of Your Landline Telephone Complaint.


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  • kandy October 22, 2015, 8:38 am

    I am with Sprint cell phone service company I am separated from my husband I can not believe this man have access to get in my account and go through my text my email he has even put a picture on my Google store how can this happen I know he’s paying the bill but I do not understand how can he have access to all of my information everything I do on that phone we are separated and he still is hounding me through the phone I need to know some kind of information I hope an attorney will see this and help me I cannot believe Sprint will have access given to him to my information which is private this man have seen private text I know he know somebody that works at Sprint they are really close and I’m wondering did he do this for him this can Call serious problems for me this man is hounding me and now through my phone like I said I hope attorney see this I cannot believe Sprint ……k m 10/21/15

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