If You Have Been Wrongly Charged or Billed Fees For Prepaid or Collect Calls From Inmates, Prisoners or Others Incarcerated At Prisons, Jails or Correctional Facilities, Share Your Prison Call Complaints With Others And Report Your Jail Call Complaints To A Telephone Consumer Protection Lawyer.
A team of lawyers and attorneys are investigating complaints by family, friends and legal counsel of inmates, prisoners and other incarcerated persons about having been wrongly charged or billed fees for receiving calls from inmates and prisoners incarcerated at federal, state and local prisons, jails, penitentiaries and other confinement, detention, penal institutions or correctional facilities.
Complaints about calls from prisons and jails being investigated include those who claim they were:
- charged too much for prison calls or jail calls
- charged for collect calls from prisons that they didn’t receive or didn’t accept
- charged extra fees for jail calls that they never authorized or agreed to pay
- charged reconnection fees for dropped calls or disconnected prison calls
- or have other complaints about collect prison calls from incarcerated persons
Prison calls are usually paid using collect, debit, or prepaid payment options. These methods essentially differ only as to who pays for the phone call (the caller, i.e., the inmate, or the recipient, i.e., family, friends, criminal defense attorneys, etc.) and when the payment is received (before or after the call, i.e., prepaid or postpaid).
Collect calls from prisoners are traditional collect calls that result in a local telephone carrier (such as AT&T, Verizon, CenturyLink, etc.) placing a charge on the called party’s monthly telephone bill. Prepaid calling refers to an arrangement whereby the called party (usually a family member or friend of the inmate or the incarcerated person’s lawyer) has a prepaid account, setup and paid in advance where minutes are prepaid and then deducted or decreased as jail calls are received. Debit calling refers to an arrangement whereby charges are deducted from an inmate’s pre-existing account (funded by the inmate or others). Most prison calls are paid via collect calls or prepaid accounts.
Despite the billing option selected (collect call from prison, debit, or prepaid account for jail calls, etc) all inmate-initiated calls involve some type of operator service (usually automated) to announce the call is being made from a prison, jail or other correctional facility and to garner positive acceptance of the call from the called party.
There are many companies that have provided prison payphone calling services, including the following, among others:
- Global Tel*Link GTL
- CenturyLink Public Communications, Inc.
- Network Communications International Corp (NCIC)
- Inmate Calling Solutions (ICSolutions)
- Telmate LLC
- DSI-ITI, LLC (ConnectNetwork.com or OffenderConnect.com)
- Valued-Added Communications (VAC)
- Conversant Technologies, Inc. (CTI)
- Public Communications Services (PCS)
- Pay Tel
- Turnkey Corrections
- Other prison payphone providers
If You Have A Complaint About Charges or Fees You Paid For Prison Calls From Inmates, Prisoners or Others Incarcerated At A Prison, Jail or Other Correctional Facility, Report Your Jail Call Complaints To A Telephone Consumer Protection Lawyer.
Fill Out The Form On The Right To Request a Free Attorney Review Of Your Prison Call Complaint.